FNB ARROGANCE

I have been trying to contact a branch of FNB to get some info on services at that branch. FNB in their wisdom have decided that branches are too high and mighty to answer calls from mere clients and all calls are now routed to a call centre whose obviously untrained personnel cannot answer the questions and simply tell you to get in your car and go to the branch. ANOTHER INSTANCE OF HOW CAN WE HELP OURSELVES AND DEFINITELY NOT HELP OUR CILENTS. THS IS ARROGANCE OF THE FIRST (FNB) DEGREE!!!!