FNB ARE YOU *****ING YOUR CUSTOMERS MONEY?

Why has online banking been made so confusing that I am no longer able to keep track of my finances.

Firstly when you make payment at a store you immediately get an SMS to say that payment went off and your available balance is provided, I checked cellphone banking the balance is the same however if you log onto your online banking profile the transaction is still in pending status yet the balance is the same as shown on the SMS. These transactions in pending status remains there for days if not weeks next thing you know they disappear and your account balance reduces by an enormous amount.

So can anyone tell me how does one manage your own account/finances if you’re not given a true reflection of your account. Bare in mind I have never ever had this problem with FNB but as of lately it seems to be getting out of control. So please tell me what has changed?? Do you have too little staff that they’re not able to do the capturing on time??

Also please do tell me why I am paying bank charges if your institution is not able to manage my account correctly and truthfully?

Why is it that we as customers have to wait on merchants to bank their transactions oh and also why does the merchants have more say over my account account more that what I do, so they can just submit a request to the bank to debit your account as and when they want to?

And on another note please will you correctly educate your staff on the online chat on how to firstly deal/speak with customers, secondly understand your products/services and thirdly not to drop the chat if they don’t have any answers.

I am sick and tired of your poor service, if this is they type of service I am getting as a premier account holder then I don’t even want to know how bad you are to the rest of your customers.

I need answers and I would like to have my account audited while being present as I need understand how you run your business what has changed since before COVID and know that my account has been managed in a truthful manner.

if any other consumers reading this review have experience the same please lets get in contact so that we can come together to build a case.

i am sick and tired of business having more say over our accounts/finances &credit profiles.