FNB ARE YOU KIDDING ME???

I would like to express my utter disgust and disappointment at FNB's treatment of clients who are foreigners. I am an Electrical engineer and have been working in SA for 7 years now. I have been a loyal FNB client for just as long, have never app**** for a credit card or overdraft facility and i had to get a home loan from another bank. I tried to apply for a smart device online and my application was declined. I then called FNB and was give a list of documents that i had to submit. I submitted all these documents and today i received an email saying that my application has been rejected because my Permanent Residence Certificate is not in my passport. SERIOUSLY?? Please do your homework first before you start lying and giving excuses to your clients for your xenophobic attitude. FYI under the new immigration laws you no longer get an endor*****t stamp in your passport for Permanent Residence you only get a certificate. Is being a foreigner a crime?? if so why wasnt i advised when i app**** for an account. i really wonder what other excuses you are going to give for rejecting my application. Clearly not my banking record as none of my accounts are in arrears.