EH
Elle H

1 reviews | Active since Oct 2017

02 Dec 2017, 14:43

FNB ARE YOU GOING TO PAY BACK THE CHARGES FOR MY DEBIT ORDERS BECAUSE OF YESTERDAY'S OUTAGE??

My salary has not cleared yet due to delays after your system went down but you had no problem still putting my debit orders through! Now I have incurred massive penalties, still no salary, my car is in for a service and I can't pay for it and I have no money for petrol to get to work on Monday. On top of all this my credit card expired and I requested a replacement via courier - YOU SENT ME A PETROL CARD! I am unable to transfer funds from my credit card to my cheque account because you did not place the emergency new card order as I was assured by the consultant I spoke to. You have well and truly f#cked my life up right now

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2017, 10:00
Official

Hello Elle-van-heerden,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)