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Darren E

1 reviews | Active since Feb 2018

28 Feb 2018, 17:13

FNB ARE USELESS!!! AND THEIVES!!!

I have been a Fnb customer for the past 5 years with a personal account.

I have now opened a business cheque account and have received the most appalling service I have even incountered in my life!!!

I opened the account on the 15th February 2018, ALL documents were sent through on the 16th February 2018, on the day I transfer funds to the account (27th February 2018) I received another message saying documents were missing. I submitted these AGAIN!! On the 28th February 2018 funds were still not clear even though these were from another FNB account, which was transferred from a partners account.

I have been spun every LIE!! 1. “Account not active, please go into branch to deposit R100 to activate.” - this was done.. still no funds transferred. 2. “The payer needs to call the call Centre to expidite funds” - This was done twice in my presents, both times we were told to deposit R100 to activate!! This was done!! 3. “It takes 24 hours to clear and no longer”.. it’s now been 28 and no funds. 4.” The funds will be reversed” - funds have left my partners account and not in mine. WHERE ARE THEY YOU THEIVES!!!!

Here I sit with a large amount of money transfered to me that is mine and no one.. not one person can tell me where it is!!! You are ALL useless at your jobs because the training you receive is useless!!

WHERE IS MY MONEY!!!! WHEN WILL IT BE CLEARED!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Mar 2018, 09:14
Official

Good day Darren,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

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