FNB Are Useless!

I have been struggling for the better part of two months with duplicate transactions off my account. I have spoken to over 6 people, including my supposed private banker, who is actually no benefit at all for those who are looking to upgrade to private clients or higher.

FNB have said that it’s a VISA problem and that a few people were affected but this was only communicated in the last two weeks when I finally got an intelligent helpful response. I was also told that this would be rectified by mid-July, which obviously still has not been solved and the problem is still persisting.

I have some and no record of my duplicates being refunded, yes, every time I use my card it’s a duplicate transaction and then hopefully, at random, the money will come back into my account. This is supposed to be smart banking but yet I have not been able to track my account correctly and it causes nothing but stress as this is always the first messages on my phone in the morning as the duplicates take place early morning.

No one is now coming back to me with an actual solution and I am not sure what more to do which is actually unacceptable as a client for over a decade and one who pays very high fees for a service that is atrocious!

I am at the point where I will be moving to a new bank, to which have also said that this issue should never happen and it should’ve been rectified immediately.

I am at the mercy of the bank to when those funds that are rightfully mine are refunded, I feel so sorry for people who do not have the extra money in their account when this happens, what is the excuse for them!