FNB ARE UNABLE TO RESOLVE A SIMPLE ISSUE 31 DAYS LATER!!!!496189ONF

AFTER 31 DAYS OF **********LY TAKING 5OO EBUCKS FROM MY ACCOUNT AND NOT DELIVERING ON AIR TIME I WAIR WITH BATED BREATH FOR MY REFUND WHICH WAS ACKNOWLEDGED AS THEIR FAULT AND ESCALATED FOR REFUND ALMOST 30 DAYS AGO. I MAD HUNDREDS OF CALLS, SENT HUNDREDS OF EMAILS HAD HUNDREDS OF SECURE CHATS BUT CLEARLY FNB SUCK AT COMPLAINTS RESOLUTION. EVENTUALLY I TRACKED DOWN THEIR CEO WHOSE OFFICE PROMISED PROMPT ACTION AND NEARLY 10 DAYS LATER - NOTHING. I EQUATE FNB TO THE LIKES OF HOME AFFAIRS AND ESKOM WHEN IT COMES TO SERVICE - THEY SIMP;Y SUCK. I AM DISAPPOINTED THAT CEO WAS TOOTHLESS IN HIS INTERVENTION - JACQUES CELLIERS - SORRY YOUR STAFF DO NOT LISTEN TO YOU. I GIVE UP WITH FNB - SO I WILL GO TO THE OMBUDSMAN AS I HAVE ADEQUATE PROOF OF COMMUNICATION TO TRY AND RESOLVE - I WILL SUE FOR ANGUISH AND COST - FNB REALLY SUCKS!!!!!!!!!!!!!