FNB ARE ******* that ***** our money

Its been 3 days trying to sort out my query with these ****s called FNB, this is the worst service I have ever received, no one wants to take responsibility, I have taken from pillar to post and non of the decision makers are available to speak to us ordinary people. So much for my private banker who is always in meeting and cant take my calls, even worse he took my query and made it someone else problem. FNB promised certain benefits for being Private wealth customer. after using those benefits I get charged for that. I made use of the Airport lounges over the last weekend whilst travelling with my wife and I was charged R1000 for a free benefit. i did my investigation prior to travel if I can make use of the lounge benefit through the FNB and website and a list lounges were listed for me that I can use which includes the Bidvest lounge even at the airport the lounge has the FNB signage, the Staff at the lounge are ****** as well they don't inform you of the charges. what's funny another passenger who I was travelling with on the same banking profile was not charged and I'm being charged. I have been on the phone since 8.30 this morning and its now 11.45 and no one can assist me, the last lady that I spoke to told me someone from eBucks travel is going to and no one has done. I regret having to tell people how good FNB, FNB you better sort thing for every 30min that I don't get contacted I am going to write a review publicly,