FNB are *******

I logged a dispute on a faulty ATM taking my money on 22 Dec…they said 5-7 working days. It’s now way passed 10 days and nothing from them or my money back! I chatted on the USELESS app where nobody could help me yesterday but the last person said I would get a call from them shortly…it’s 24hrs later and I’m still waiting for that call shortly…absolute ******* service! What if that was my last read and milk money? They just could not be bothered!