FNB are *******!

FNB! Half way through December FNB took off my monthly payments without my permission as I do not get payed in the middle of December and always pay at the end of the month. They did NOT inform me that they would even try to do this. I have two loans and a credit card that gets paid at the end of the month. At the time there was only enough money in my account for them to take the payment for the two loans, I had to fight with FNB to have that money paid back into my account and it took almost a wee**** As soon the money was paid back they took the credit card payment. Seriously! So I had to fight with them to pay that back. When they paid it back they paid the wrong amount so they now they have ****** from me! I made another complaint about this. Now at the end of December I put they correct amount of money in my account so that they can take all 3 necessary payments even though I was still waiting for this problem to be solved. So they took the two loan payments but not the credit card payment, I'm guessing due to the fact that there is a complaint on the account. Now I get a message from FNB saying I owe double the credit card payment at the end of January! Obviously many of the people working at the call center are incapable of doing their jobs correctly and they do not communicate with each other or the other departments. This is completely unacceptable!!! FNB is *****ing from me and ruining my credit record. Your managers at branches can not solve any problems anymore and if I go into FNB the manager also has to call the call center which leads to problems not being solved!!!

Where can I came sort this out in person. I no longer want to speak to people on the phone that can not do anything and that I can not watch solve my problem because it seem like the only way to make you do your jobs is to stand over your shoulders, hold your hand and s**** feed you! I want I physical address please!!!!