1 reviews | Active since Oct 2010
FNB are *******
I would like to make the public aware of how devious and utterly uncommunicative FNB are.
I cancelled my credit card two months ago and did not request a new one. Subsequently FNB issued me a new card. It is not active, yet according to online banking, it is incurring service fees.
What is unacceptable, is that FNB is using funds from my current account to pay these service fees, without my consent.
I have raised this issue twice via my online banking, making a note of the fact that I am overseas (but including my contact details overseas). No one has sent me an email, or tried to call, and yet the charges continue.
FNB was a good bank 10 years ago, but the rot has clearly set in. I look forward to severing my ties with this bank once and for all.
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***