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Tessa V

1 reviews | Active since Sept 2015

28 Sept 2015, 13:41

FNB ARE *******!!!

Years ago I had a credit card which was eventually handed over to collections department as I was retrenched in 2009. Telephonically we came to an agreement for me to pay a monthly fee of R250.00 per month which came off automatically as soon as my salary was deposited.<br> In February this year I was retrenched once again and therefore sat without a job for 6 months. I persevered with UIF for 6 months to get my benefits and they came through last week. This morning FNB deducted R10,610.00 from my account for card division. No one ever verified this with me! I never gave permission. I was going to pay the amount owing for the months not paid! If someone from Card Division does not phone me by tomorrow morning, I will be going to SAPS to lay a charge of theft!!! This is ******** and theft.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Sept 2015, 14:16
Official
Hello Bellabono,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to our Credit Card who will provide you with feedback.

The reference number is 767568.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)