FNB ***** are ***** themselves

Good day, I am disappointed by one of the biggest banks in our country. On the 5th June we logged the call with FNB ***** for the money that was ****** from my daughters account. They assusred us that it will take 7 to 30 working days if they dont contact us we mst contact them. We contacted them on 8 July they gave us 3 working days to refund, after a week no refund we called again they said the same thing 3 working days. Today its the 22 July we are still waiting for the refund. I am lost in words and we took enough time with their **** they are doing of *****ing the money in our accounts. My daughter needs that money for school and now we are stuck because of them.