FNB are TERRIBLE lenders and *******!!!!!

I have a personal loan with FNB taken out on the 30th Jan 2020. When covid hit I lost my business(salon) instead of letting the insurance cover the monthly payment they first FORCED me to take out ANOTHER loan to cover the first loan and after 3 months I still couldn't pay it as i lost my business and I'm *****ed still looking for work then only did they decide to claim from the insurance and cover the loan for 6 months. Why did they not do that from the start??? This is Flippin **************** and I will be approaching the ombudsman as now I have 2 loans which could of been avoided had they claimed from insurance from the beginning. Just another way to make more money. They are ***** and I will not stop until they are held accountable for what they are doing. I will advertise on every social media the horrid service I got from them and how I can't even make any arrangements to pay this loan as no one answers the damn phone.

I CANT pay my loan I lost my business and everything and they just don't care to come up with a solution all they do is try debit my account and they can see no money is going going since last year so my account is also going deeper in arrears. Being a loyal customer to FNB for years obviously makes no difference they just don't care. You guys are bad lenders.. forcing me to take a loan out when I told you I lost my business.