JZ
Janine Z

1 reviews | Active since Oct 2009

25 Feb 2015, 09:30

FNB are so unhelpful

After making the terrible mistake of joining FNB, it has been non-stop problems. From spending hours in a queue,to being told that they cant switch my debit orders, I must do it myself. to being left on hold to use up all of my airtime for 20 minutes, to faulty cards being given to me. This has been 3 weeks of a complete nightmare. <br> <br> I have loaded 3 out of the 4 accounts I need linked to my online banking, as well as make separate payments, it comes up with errors, so when I try call, I get told i now need a one time pin, and this was not set up properly when I joined. After answering a bunch of security questions, I get told I failed the test and have to go sit in a branch again and sort this out. I am fuming!!!! I have wasted enough time and money with FNB. I HIGHLY Regret ever joining FNB and will post this on all Social Media as well. How come everyone else I speak to have consultants coming out to their offices to assist them, not have a single problem, then I join and get a complete different experience.<br> <br> I should have just stuck to Absa's ****ty service, they at least could get this sort of thing right

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Feb 2015, 10:45
Official
Hello janinevz,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 631735.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)