FNB are slow in coming forward - no Client Service available or you are just a number

The only time I receive any proper feedback is when I use HELLO PETER. I have been on the Secure Chat .... over an hour and get shunted from pillar to post. Went in to see the CLIENT Services in Sunward Park, They could not solve my problem. They submitted a query and I was told I would receive an answer. yesterday received a message that still has not solved my problem... I tried using my credit card at the Gosforth Tollgate, but the card does not register on their system, no ERROR Message, the card is blank as far as they are concerned my card is invalid.... yet FNB keeps telling me that they have not received any DECLINED Message on their system ( I know, it has not been able to Register my CARD) After being with FNB since 1971 it looks like I should really make a move to one of the other Banks and who knows my Credit Card may then register at the Tollgate.