FNB are ****s with horrible service

If I could rate a negative star rating I would...

After searching for a new bank in August of 2024, we came to FNB and was assured all the needs we discussed with them would be met.

The most important one was that we needed access to custom statements at the touch of a button, which our previous bank had.

We were assured this could be done... However that was not the case. They added us on an account that we pay more than double for compared to our old bank... Which we were okay with as all our needs are being met right... Not true...

They **** to us, after spending a good 5 hours total on the phone over a span of how many months with your supoort team trying to just get our cycle date updated it still is not updated... we are at our wits end with the bank and their lying...

Fast forward to today.

We go to FNB Boardwalk Mall Port Elizabeth to get assistance, the Lady come sup to us asking what we needed. We tell her we need 6 month concurrent statements and cant seem to get it on our app on banking profile, which obviously now we are coming to them for help right...

Oh no, lady tells us to wait as there is a gentleman using the Computer, fine we wait... She dissapears and another consultant drags another client to that computer before this lady returns and again we wait and wait and wait... She comes out the back and we tell her that it is not fair since she knows we were next in queue. she comes back saying they almost done... So we have to wait even more... Now get to using it she just says go to the computer and log in and ****s off to help another client... now we stand and wait and wait and she doesnt come back... eventually we make a scene and say loudly, we came here for help and now we are not getting it, so another consultant heard it and went to call the lady... She comes up with this massive attitude and says, "this is self service you should help yourself" This is where we lost the plot... We told her, we came here needing help, if we knew how to do it ourselves we would not be coming in to your branch to sit and wait to use a computer as we have our laptops in the car, we can do that ourselves... Then after this carries on she then says what we want is impossible... We completely lose it and walk off making quite the scene as we leave... We tell her that this is not on at all as she asked why we were there we explained... she made us wait for something she knew to be impossible to do...

FNB is the only bank I know that has no feature to pull statements on their app, view custom statements and have more than one month on a statement....

We were **** to from the start and when trying to get help all you do is waste your petrol, time and airtime trying to get them to resolve an issue...

If such a small thing like changing our Statement cycle is this much of a hassle imagine having a major issue like money going missing etc...

FNB you are a major disgrace to our banking industry - From Customer service to the actual service we pay for.

You have been around longer than alot of the banks yet you are the most primitive banking company in RSA