FNB are real Bullies, picking on the Little guy

So it has been a week later and still, The Query has not been resolved. after Going into one of the Branches I found out that the previous query is marked as resolved, FNB mad changes to my account after I did not respond to an SMS. and accepted my non-response as a yes, In what world do they live!

now my account is now in excess, I don't have money for fuel, and my Credit score is taking a hit because my accounts were not paid. and getting hit with Debit order reversal fees and excess account fees. and they just don't care, because they are making money.

Their response to this situation is to give me an overdraft ( put me in more debt really?) instead of just giving back the Money they took ********ly in the first place.