FNB are ********** ******.

FNB **********ly hold onto incorrect payments for 10 days despite a 3 minute reversal request. I made an error typing in an amount, paying R100,000 too much to a supplier.

Within 3 minutes of making the error I was on the line to FNB. The Call Centre clerk glibly told me the reversal would take 10 days while the money would be kept in a suspense account. No awareness of what this would do at month end and Salary Time to the cash flow of the company.

No process to expedite.

They will keep the money in the suspense account and earn interest.