FNB are ******. Do not trust them with your salary. They don't want to pay me my R18000+ hospitalisation claim

Since last year I've been waiting for FNB to finalize my hospitalisation claim but instead they're throwing me from pillar to post. They requested the blood test results and I sent them on numerous occasions and they kept quiet after receiving those in June. I sent them an email yesterday and this morning they rep**** sorry that you're hospitalized we wish you a speedy recovery...who said I was in hospital? The email I sent them was a follow up on a R18 000+ plus that they owe me. To show that they don't care, they wish me a speedy recovery. Surely, they didn't bother reading the email and it's contents. I want my money, and I want it paid to my 32 days account as I no longer have an active day to say account with them. I can't trust ****** with my salary. The results were sent in June. These people are ******. They only want what's coming to them, what benefits them and end up lying to the public.