1 reviews | Active since Dec 2015
FNB are disgusting *******
<p>I have a cheque account with FNB and due to unfortunate circumstances I ended up under debt review, this was in December 2015. My Debt Counsellor informed FNB of this. I have paid up all the negative amounts that accumulated on the cheque account due to FNB refusing to cancel a debit order for a revolving loan I have with them. The revolving loan is under debt review but my cheque account is not. I went to the FNB branch in Springbok to close the account in October 2016 and they gave me many excuses as to why the account will not be closed. The account continued to accumulate bank charges and was now sitting at a negative R840 which I paid on 14 February 2017 in Springbok. Today is 17 February 2017 and my account remains unclosed and the excuse I got this time is that I am under debt review so they cannot close this account. I have paid everything I owed to FNB and all I want is for them to close this cheque account because when month end comes they will charge me R175 in bank charges which is money that FNB has been *****ing from my pocket for the past year because they refuse to close my account. I will be on debt review for the next 5years does this mean that I have to pay R175 a month in bank charges on an account I dont use and dont need? What wrong have a done to FNB for them to do this to me. CLOSE MY ACCOUNT PLEASE AND I WILL NEVER AGAIN HAVE ANYTHING TO DO WITH YOU!</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
