FNB are and **

Item: FNB (First National Bank)
Rating: 1
Author: Ntemaa N

FNB are ****** and ********, worst bank ever & I'm even planning to sue them. I ordered a laptop using my banking app, it was delivered yesterday with a SIMcard that I never asked for & later on I got an SMS that I was billed R165.00 [Order no: FNB**********6BBO] for the delivery of the SIMcard. Got another SMS later on, notifying me that the SIMcard has been activated. without my authority or any request from me. They want to force me to use their SIMcard that I don't want, I spoke to the consultant but even himself didn't know what to do..

today I'm taking this to my attorney, NCR & Banking Ombudsman

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Ntemaa N's updateReviewer Update

21 Jan 2022, 14:06

I just want to say thank you, my query has been resolved & I'm happy.. A nice calm lady (Ms Kulani Ngwenya) called me and explain the everything thoroughly about the devices & the SIMcards. turns out that the call center agent I spoke to before the device was delivered, gave me the wrong information and did not even explain some of the important information to me..

FNB needs more people like Ms Kulani Ngwenya, I hope her passion & great dedication to her work is highly recognized. She's truly an asset to FNB

thank you once again
Ntema Ntema

Ntemaa N's update21 Jan 2022, 14:06

Reviewer Update