Hellopeter
Share Your Experience

1 reviews | Active since Aug 2015

26 Mar 2018, 15:59

FNB ARE COLD AND HEARTLESS

The fact that a customer is overdue does not give you the right to take 30% of their salary which they need to live on. Before you debited my account, did you give a **** as to how much I earn and how I am going to survive and travel to work for the month? You also took money from my savings account previously so now I will take this up with the NCR.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Mar 2018, 16:21
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

's update28 Mar 2018, 13:28
Reviewer Update
Hi FNB, Very quick to issue a ref no and call me, but you still have not resolved this. Natasha Adolph who was assigned this has not bothered calling me back and she does not answer her phone.
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2018, 11:12
Official

Good Day,

Thank you for your posting and for bring this matter to our attention.

Your comments has been referred to FNB Credit Card Division who will be in contact with you shortly.

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints

*** (option one)