FNB Appoints Terrible Service Providers - I True Reflection on FNB's Perspective of Customer Service

This morning I received a call from CCD Couriers relating to the delivery of my wife's credit card (in my name). The call us extremely unpleasant and provocative. The person asked for my ID number, then my wife's and then it was a battle between the two as the person did not know what they wanted. I asked to speak to management and she hung up the phone on me. This is extremely rude and I cannot understand how you people use service providers that treat your clients so badly. This is clearly a true reflection on FNB as an organisation.