FNB appointed - Baloyi Inc. Attorneys Title deed over 6 months waiting period

I have paid my bond and I was referred to Baloyi Inc. Attorneys for the retrieval of my title deed. This was last year October and I didn't get any notification on the appointment of the attorney. I contacted the attorneys (Wisani) for progress update and document submission in December, turns out she sent the documents to an incorrect email address, by then the Deeds office was closing for year end break. I restarted the process in January, paid amount due for the process, confirmation received. Apparently my request was lodged on the 9th February. I did not receive any info, only got told after calling several times. I continued to follow up both on email and phonecalls, with no solid outcome. I was later told that the deeds office has a backlog and it will take up to 3 months to get the title deed, this was in March. I have been waiting since with no communication from the attorneys and now they have stopped taking my calls (Tankiso and Wisani). I sent a mail yesterday to FNB as the bank that appointed the attorneys and my query was closed with no response, leaving me wanting and waiting for someone to say something. I have called Tankiso on his cellphone no answer, only responded to call me back..I am not sure if this is the right manner to handle a customer for both FNB and Baloyi Inc, the level of silence and total disregard for my request is beyond me. It really leaves a bitter taste in my mouth considering that I don't owe both of you any monies. I am super irritated and beyond disgusted with the lack of service and worse poor or no communication!!! SOMEONE SAY SOMETHING!!! 6months and counting can't be acceptable turn around time for a title deed!!!