FNB Application of hell time to find a new bank

Please explain how there are offers on my app for loans, credit card increase, fusion account increase and mobile contract, but when I request a small amount on my bond to be increased it was declined. I get income from more than one source and the consultant who was rude and *********** from the get go did not take that into consideration. Consultant Bernice was not accommodating and decided no on the day before receiving my fully completed application. A private client advisor stepped in to assist in getting the application sent. Apparently the response was sent to Bernice on 4 May of offer declined. Bernice failed to inform me or send the letter until I followed up with the private advisor today. Shocking service, had terrible experience with your life insurance team, and the service team after FNB took money for a Lotto ticket but did not produce any numbers for the draw. I was requesting additional funds to paint and restore my home, instead you treat me like dirt. You offer all high interest products but decline additional funds on my bond. I was told today I can feel free to take up an offer at another bank and take my whole profile with me.... Including my investments. You should be ashamed of yourselves for believing you are too big and are happy to lose clients. Shocking service...