FNB Appalling services

This service is rediculous. I phoned about a replacement card that doesn't work at pos machines but I can use online. I get told it is blocked due to a reported *****, I said how is that when the ***** was on the previous card and this is a replacement. I then get transfered to the c/card division... go through the motions of my query, was put on hold so the service person can investigate...on hold so long it goes back to the board as a new call, I was very upset because I wanted to go back to the person I was already consulting with. Only to be told - they did not register you - so this is now a new matter- I said I am not going to repeat myself - I want to speak to a supervisor, got told "we work remotely" and you cannot speak to a supervisor. I insisted on reporting and requesting a call back from a Leader/Supervisor. But then again might not get a call back if again " my call doesn't get reported" - FNB service persons not professional as kept on telling me in an irritated tone " this is a new call, tell we what I can help you with" Still no resolution on my issue, even after collecting my card; I was told: " every thing is fine and the card is activated and you can use it immediately" - this is not the 1st time had such service issues with FNB bank