FNB Appalling Service

Subject FNB Clueless I recently app**** for a personal loan shortly after paying off my loan without missing a single payment. I app**** online and was told to upload wage advice etc which I comp**** with to finalize but never heard from FNB representative. Again I app**** via ATM and received a SMS I would be contacted by FNB representative but never heard from FNB.

I have been with FNB for approximately 30 years now and I cannot understand why I get such discriminatory experiences. I have taken out temporary loans, Wes bank, personal loans which have all been settled without missing payment. My recent loan was paid off in 6 months without missing a single payment. Why am I having such a disappointing experience. I emailed the care@fnb email and they couldn’t locate it until I gave them proof. Only now they log the complaint and I now have to wait another 48 hours. This is the FNB I dealt with for the last 30 years.