FNB appalling service

Added 3 kids cards to my profile and am yet to have my children's cards delivered. Information received from the sales person differs to your requirements. Called KYC department, sent docs as requested then it was rejected as they were not certified which was not initially communicated to me nor was it communicated to me that it needed to be colour copies. Called KYC back only then was this advised which differs to my original call. I'm absolutely appalled by this service. I regret opening an account for my kids at FNB. I should have just walked into another bank and receive cards for my kids immediately. Called complaints dept was told someone would contact me yesterday, I'm still waiting. Very disappointed. Im considering canceling my kids cards as well as my premier account.