FNB appalling service

I have been emailing back and forth with FNB homeloan department for over 4 months to sort out our existing homeloan. The service has been nothing short of non-existent. Several complaints have been logged and still a consultant has not contacted me. No solution to the existing query has been offered. My last email was sent on the 14 October 2021, to date no reply although I including all the email addresses of the respective departments.

The various departments that I have been in contact with have given terrible service, not just 1 of them but all actually. Disappointing, lax, incorrect and contradictory responses if there is even a response received is what I have been putting up with. FNB is like that relationship you wish you never started