FNB appalling service

Service from FNB is absolutely appalling. Upon opening an account, I was informed that my card will be delivered and that I should provide a copy of my ID and proof of residence and that within 48 hours, my card can be activated. 130 hours later and after endless hours on the phone with *********** consultants, being promised a solution by the end of everyday -my card is still not activated. I am then informed that I have to rectify their *********** mistakes by RE-PROVIDING the above documents or wait further. This breaches so many customer protection act laws and the staff of FNB see absolutely nothing wrong. When opening an account, FNB acted extremely fast because that involves a profit on their side, however, they cannot deliver services. Definitely cancelling my account as I do not trust these ignoramus clowns with my money. Pathetic customer service and management.