FNB APP SUPPORT - ***********S

My app was blocked on Tuesday night for no reason.

I called the app support on Wednesday morning, I was told that I was on a 48 hours block and that I just needed to wait. So I asked to delink all of my devices to start from scratch after the waiting period which they did.

Today after more than the 48 hours from my last login attempt (which was done while calling the support call), I had decided to try re-registering from scratch.

First of all the OTPs for registration, need to be requested multiple times to actually receive one. And that also goes when linking a ewallet account. (Just an observation).

Everything when smooth after the registration, my device was verified. The linked location was pointing to my current location (My House), I went and logged in to the internet banking to make sure that the phone was verified and it was.

Few minutes later, I was trying to authorise an online transaction from the app, then the message "Please note that your device has been blocked" again.

Immediately called the support again, same story. I tried explaining that this cannot just be repeated there must be something wrong. The lady tried to speak to someone and came up with the just wait it a 48h lock. May be the system has detected some suspicious activity. (I see that algorithm was written out of assumptions)

They don't even bother trying to investigate what might be wrong with their system, and that block cannot be lifted. So if I happened to be blocked again I will be going through the same vicious circle.

This is a bank that what are talking about, an organisation that we trust we our info, an organisation that is supposed to hire the best professionals, best data scien**** and developers... But they have no way to figure out what is going on.

I asked if the matter could be escalated and was to go log a complain on their website.

I am disappointed in such level of incompetence