1 reviews | Active since Feb 2011
FNB App Secure chat nobody responds
I logged on to the FNB App to query something with FNB. I typed my query and nobody responds. After 11 minutes of waiting I gave up. Now I have to go to the expense of phoning in. If you have an App how difficult can it be to ensure it works and there are people available?
Good Day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist. When responding please select private reply.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist. When responding please select private reply.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)