MM
Mandy M
1 reviews | Active since Jul 2019
26 Jul 2019, 09:30
FNB App purchases huge issue
Hi,
I am having serious problems with the FNB App when purchasing air-time and electricity. A few weeks ago I bought R30 airtime and was not topped up. I tried (via 5 emails to resolve it with MTN but eventually gave up. Last night I bought R 500 electricity off my account followed by R20 in desperation and I go neither token. I sent a message to on app to FNB this morning asking for assistance and have heard nothing!
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Jul 2019, 12:01Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Jul 2019, 12:01
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***