FNB APP (Prepaid Electricity Sucks.)

Bought Electricity through my FNB APP. The Voucher Pin wasn't valid That was around 01 January 2024. Purchased Electricity through my FNB APP. The voucher pin wasn't valid. This was around 04 February 2024. These transactions only reflected on my notification the next day after purchase in terms of my dates of buying.

Using the Chat to assist on FNB , but was referred on both occasions to the emails that was with reference to my query.

Stating that I needed to check with the Municipality. Or my meter box. Unfortunately there is nothing wrong with my device or the Municipality.

AS I WAS IN NO choice but to buy Electricity on these two instances from another source and IT WORKED.

Seen my emails, I there is no way to reply to the Service Provider .

Its been a Month with no resolution. Paid now R400 that is gone to waste.

Like a response from the Merchant themself, if possible . But I will never use FNB for these type of functions.

Jonathan ***