FNB APP POOR SERVICES

I do not know what is happening in FNB. It is really becoming a circus of insufficient training and skills. Firstly they provide this amazing service called secure chat, you wait forever for any person to actually respond to you. Then you get transfer and transfer the whole time from one person to the next. Rude!! Why do you offer a service which is not manned properly. Then when you tell the "intelligent" person on the other side that there is a problem with the app, they refer you to the person who send a mandate for a debit order. YOUR APP IS NOT SENDING THE NOTICE TO ACCEPT THE MANDATE THAT WAS SEND FROM THE OUTSIDE COMPANY FOR ME TO ACCEPT. Maybe this is clear and will an intelligent person actually see this. PLEASE DO NOT PHONE ME BACK!!!! FIX YOUR APP.