JS
James S
1 reviews | Active since Oct 2022
21 Oct 2022, 10:44
FNB App not working-Shocking Service
I logged a complaint two weeks ago, as I am unable to transfer funds from my Revolving Loan to my Cheque Accoount. I did contact the FNB call centre twice before logging my complaint and they guided me through the steps to release my funds from my Revolving Loan but the funds were still not available to transfer after 24 hours on both occasions. I have received no response from anyone at FNB with respect to my complaint and I find their service to be shocking beyond belief. Clearly their App is not working properly and the way they treat customers is disgusting.
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Replies (4)JS
James S's updateReviewer Update
24 Oct 2022, 10:13Still no response or any communication from FNB as to how my complaint is being resolved. It seems FNB truly does not care about its customers. The service you provide is beyond shocking!!!!!
JS
James S's update24 Oct 2022, 10:13
Reviewer Update
Still no response or any communication from FNB as to how my complaint is being resolved. It seems FNB truly does not care about its customers. The service you provide is beyond shocking!!!!!
JS
James S's updateReviewer Update
24 Oct 2022, 16:03I RECEIVED AN EMAIL FROM FNB THAT THEY HAVE BEEN TRYING TO CONTACT ME BUT I HAVE RECEIVED NO PHONE CALLS ON MY CELL AND THERE IS NOW A PAYMENT DUE TO BE PAID ON MY REVOLVING LOAN, WHICH MUST BE MADE. IF FNB HAD BOTHERED TO FOLLOW UP MY COMPLAINT TWO WEEKS AGO WHEN FIRST LOGGED, I WOULD HAVE HAD ACCESS TO FUNDS!!!!!! **** POOR SERVICE AND LEAVING A CUSTOMER OUR OF POCKET OF FUNDS, THERE ARE NO WORDS!!!!!
JS
James S's update24 Oct 2022, 16:03
Reviewer Update
I RECEIVED AN EMAIL FROM FNB THAT THEY HAVE BEEN TRYING TO CONTACT ME BUT I HAVE RECEIVED NO PHONE CALLS ON MY CELL AND THERE IS NOW A PAYMENT DUE TO BE PAID ON MY REVOLVING LOAN, WHICH MUST BE MADE. IF FNB HAD BOTHERED TO FOLLOW UP MY COMPLAINT TWO WEEKS AGO WHEN FIRST LOGGED, I WOULD HAVE HAD ACCESS TO FUNDS!!!!!! **** POOR SERVICE AND LEAVING A CUSTOMER OUR OF POCKET OF FUNDS, THERE ARE NO WORDS!!!!!
JS
James S's updateReviewer Update
24 Oct 2022, 16:13PLEASE SEND A COMPLAINT RESOLUTION LETTER TO MY EMAIL ADDRESS NOW, AS I AM REFERRING YOUR RESOLUTION OF MY COMPLAINT TO THE OMBUDSMAN FOR BANKING SERVICES. YOU CANNOT TREAT CUSTOMERS LIKE THIS!!!!
JS
James S's update24 Oct 2022, 16:13
Reviewer Update
PLEASE SEND A COMPLAINT RESOLUTION LETTER TO MY EMAIL ADDRESS NOW, AS I AM REFERRING YOUR RESOLUTION OF MY COMPLAINT TO THE OMBUDSMAN FOR BANKING SERVICES. YOU CANNOT TREAT CUSTOMERS LIKE THIS!!!!
JS
James S's updateReviewer Update
27 Oct 2022, 15:27and still no response from FNB??? Why do you lie to customers???
JS
James S's update27 Oct 2022, 15:27
Reviewer Update
and still no response from FNB??? Why do you lie to customers???