1 reviews | Active since Mar 2009
FNB App not working on new iphone / credit card blocked
I installed the FNB App on my new Iphone 11Nov. It prompted me to enter my credit/debit card no and pin on the new Iphone. I entered the card no's 100% correct with the correct pin a few times, yet the system keeps telling me the pin is correct. It failed continuously over the weekend 11/12 Nov. Monday morning 13Nov the system accepted the same debit card no (cheque card) and pin - the same card no and pin the failed over the weekend. The app started to work. Now my credit card is suddenly blocked and the app fail again on the new iphone, ongoing error messages that the password is incorrect. Yet on the old iphone my app is working 100% with the same password. The so called "team of bankers" do not respond and provide prompt service. Premium account holders want the dedicated premium banker back - that was promised to us. Why must we now wait 48 hours for support??? (Ref: ********** 0). I need my credit card blocked removed asap, and if you want to say it is my fault that it is blocked then provide the proof in writing. I also need the login problem resolved on the app (new Iphone).
Hello Myname00,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Myname00,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day Myname00 ,
We have received feedback from FNB App that you were contacted this morning Tue,21 Nov 2017 09:14 AM :
The agent took you through the linking process once more and the app rejected the same user id that you used to login to online .
You were then advised that you need to wait 48 hours to re link the app and I called premier banking to clarify if they could assist with reactivating the card.
Please contact Premier banking should you have any enquires on ***.
Kind regards,
Hello Peter Team
Daffnie Govender
Good Day Myname00 ,
We have received feedback from FNB App that you were contacted this morning Tue,21 Nov 2017 09:14 AM :
The agent took you through the linking process once more and the app rejected the same user id that you used to login to online .
You were then advised that you need to wait 48 hours to re link the app and I called premier banking to clarify if they could assist with reactivating the card.
Please contact Premier banking should you have any enquires on ***.
Kind regards,
Hello Peter Team
Daffnie Govender