FNB APP NIGHTMARE ON PAYDAY

What a joy ride once again. Suddenly yesterday, my banking app does not show any of my EASY ACCOUNT Cards or MY FNB CONNECT SIM.

Furthermore, yesterday I wasted 3 hours of calls and 3 hours at the branch without a resolution.

No one in the online banking team knows whats wrong, the FNB technicians does not know what's wrong. Nobody knows whats wrong.

Why am I suddenly seeing old transactions from 2024 and nothing from this year in my incontact.

This is very strange and frustrating, because I cant receive OTP's. It's like my Banking app profile has one SNR number, it's mirroring another profile. The agent Mishqa added a card to my account to see if it works. The card is no where to be found. I have no access to it for all I know it's showing on another customers account.

I want this resolved ASAP and I would like to be compensated for my calls to the bank that you can see on the system and driving to the bank for your mistake, as it looks like an employee named Andrea messed around with my profile in the back end on the 24th and now it's my problem to get it resolved. I had to take time off work yesterday to resolve something that you caused.

And please refund me for the additional card given by the branch yesterday. They were troubleshooting my account and wanted to see if the new card will show.

PLEASE EMAIL ME ONLY