GT
Gertrude T
1 reviews | Active since Mar 2009
10 Apr 2019, 11:42
FNB app messed by FNB consultant
am soo annoyed, i changed my phone device and did a sim swap yesterday, my banking app need to link my new phone to the new device, i called fnb to find an idiot who deleted the new phone i linked on the new system , when i call back to explain she says my authentication failed i have to go to the bank, the reason am using online banking is because i dont have time to go to the bank, secondly am not the one who made a mess, she did by deleting the wrong device. i kept holding and being authenticated till my airtime ran out, now am sitting here with transactions to do but they cant go through as my fnb app is not working, am ****** ****ed off!!!
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FNB (First National Bank)'s replyOfficial
10 Apr 2019, 12:45Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply10 Apr 2019, 12:45
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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