FNB APP IS USELESS

So today I need a bank statement with a specific date range and I go to the Fnb app only to find out you can't put your own date range (unlike the Capitec App) and I call the customer care who then told me it can only be done in the branch, I am currently sitting in a long que for a stupid statement after I wasted a good 10 mins with some self service consultant who did not know I can't put my own date range on the online banking, she wasted my time and then issued the ticket that she should've issued 10 mins ago when I got here so I have to sit here my whole lunch hour for a statement along with people that are here to open account and all these other time consuming things!!!!!!!!