FNB App glitch and FNB cannot fix

My FNB app reflects a numeric number 1. This happened previously and they sorted it out. The numeric 1 popped up again and as much as I tried to tell the FNB agent (5 agents in 40 min) that they should look at the history as this is an enterprise issue the more they Insisted I followed their instructions! So I went along with their knowledge, knowing full well it would not work. So delete the app, unlink from enterprise profile and setup again, TWICE. That’s after uninstalling the app as well. End result .. as I told them the numeric number is still on the app - last time it took approx 4 hours back and forward with the app department. When one makes money on time, extremely frustrating to go through 5 agents and they don’t listen. So how many more hours until this is sorted? Really frustrating. Listen to the recording Wed 6th March at 14h43 - 41 minutes and that was one call. Valuable time wasted!