1 reviews | Active since Jun 2010
FNB App - Forex - MoneyGram - Beneficiary details - issue / no help from FNB wrt MG platform
Hi,
The function of sending money through the FNB app, MoneyGram, has not been user friendly for months and it has not been updated!
The adding of beneficiary for MG on the app, does not cover for recipients that have TWO surnames!
The FNB branch in Woodmead refused to help me with correcting the beneficiary details and with sending money to my father in South America. And told me to do it on the app - but the app does not have a field for a 2nd surname for the recipient! The 'alias' & 'middle name' fields' do not work to be used for the 2nd surname! Moneygram refused to correct this issue on their side every month!
Thus, I resorted to emailing Mention Chaka from the forex dept of FNB, who helped me twice to sort out the surname issue with MG. And now they are refusing to help me with that. And did not respond wrt the update of the MG beneficiary function on the FNB app, ito adding a 2nd line for a 2nd surname!
This has become completely inconvenient ito sending money to my father on a monthly basis!
Please advise!!!
I got a call from Mention Chaka a few minutes ago wrt the email I sent to him, for the correction they need to do with MG, as suggested by Sunitha.
He does not understand what the issue is and is not listening to what I was explaining to him, for the 15th time!!!!!, what the issue is and he still asked if he should call MG to make the correction!!!!! While in the email and as per Sunitha, that is what was asked of their dept.!!!!
Come on guys!!!!! Why do I have to explain the same issue that has been happening for the past 6 or 7 months over and over and over and over again!!!!!!!!
I got a call from Mention Chaka a few minutes ago wrt the email I sent to him, for the correction they need to do with MG, as suggested by Sunitha.
He does not understand what the issue is and is not listening to what I was explaining to him, for the 15th time!!!!!, what the issue is and he still asked if he should call MG to make the correction!!!!! While in the email and as per Sunitha, that is what was asked of their dept.!!!!
Come on guys!!!!! Why do I have to explain the same issue that has been happening for the past 6 or 7 months over and over and over and over again!!!!!!!!
My father went to collect the monies and both surnames are in one line and joined (not separated into two lines)!!!! He is not able to collect the money cos of this. This is the same issue since the beginning of this year, and no one in FNB listens nor wants to understand what this issue is?
Do you guys even listen to your customers? and even look into helping them?
The response from the dept. wrt MG on the FNB app is useless cos that format DOES NOT work - which I have explained many times!!!!!
Can ANYONE in FNB be capable to help with this problem???
You guys join in with MG to make things easier for your customers, right? Your lack of cooperation, effort to understand and listen is extremely poor.
My father went to collect the monies and both surnames are in one line and joined (not separated into two lines)!!!! He is not able to collect the money cos of this. This is the same issue since the beginning of this year, and no one in FNB listens nor wants to understand what this issue is?
Do you guys even listen to your customers? and even look into helping them?
The response from the dept. wrt MG on the FNB app is useless cos that format DOES NOT work - which I have explained many times!!!!!
Can ANYONE in FNB be capable to help with this problem???
You guys join in with MG to make things easier for your customers, right? Your lack of cooperation, effort to understand and listen is extremely poor.