FNB app faulty, not FNB's problem..

On Friday, 1 December, I tried uploading data through the FNB app onto my phone. I desperately needed data as I had to take an Uber. This was the day when FNB's app was down and everyone was complaining. So I kept trying to get data on, checking my phone and then going back on the app. It was ridiculously slow and hanging. So eventually I managed to put 1 GB on, but then 20min later all those previous attempts subtracted from my account!

I phoned FNB to see if they will be able to help me out. Their answer was no. This wouldn't have happened if their app wasn't causing issues. I'm so tired of all these brands with their fancy promises and values, but when push comes to shove, they just don't go the extra mile. FNB, how can we help you? I guess you can't...