FNB app ebucks voucher error in deduction. No resolution. Total communication Failure.

I am level 5 ebucks user with bond and life insurance with FNB. I get 40% discount on vouchers bought on the FNB app.

This month I bought a R1400 voucher for off the FNB app for sportsmans warehouse. The app quoted me a 40% discount on this amount in line with what I would expect as level 5 customer.

When I the amount discounted on my ebuck balance, the full R1400 had been deducted. I.e there was no 40% discount app****.

I have phoned 4 times and sent 3 emails (with screen shot of the app discounted quote amount) mentioning that it is totally unacceptable to quote a customer one price and then deduct in the background something totally different.

Phindile the call centre manager for ebucks rudely told me I wan wrong and that discounts don't apply over R1000. I assured her I was quoted this amount. She then told me to send an email to her with the screen shot. I did the 7 days ago and have been struggling to get hold of her ever since.

I would like to have the quoted discount amount credited to my account, else the FNB app is misleading consumers on what discount they are actually receiving.

I have emailed, called, used social media and still no one can even speak to me.