FNB App Chat Service Poor

I'm so so disappointed with FNB chat service.

I had an issue with my internet banking where I needed to change one of my profiles to default and was given instructions that never worked and was asked to raise a ticket which I did and was given the same instructions which never worked, because it's not critical I didn't really take note and continue using the other profile.

And now I'm having issues with my App I can't transfer from cheque to home loan account since the 23rd of October 2023 the amount automatically reverses. I reported and spoke to Mahlatse who transferred me to Emily from the digital service desk and she told me to restart my phone and switch off my mobile data. It didn't work and I told her and she advised me to register an error which will take 24-48 hours. I said I couldn't wait that long and had the experience when I logged a call and nothing happened instead I got the same answer as what digital told me to try.

To my surprise, Emily dropped my chat and stopped the chat. This delay is really causing so much inconvenience since my bond interest is growing!

I'm super disappointed with the service I got and really surprised with the standard of service that I received.