TC
Trevor C
1 reviews | Active since Jun 2011
26 Jul 2019, 08:47
FNB app cardless withdrawal is a major security risk and it can't be disabled!
On my FNB app I have a feature for cardless withdrawals of up to R16000. I never asked for this and don't want it. I called FNB and they can’t disable it and only I can reduce or increase the limit! I don't understand how FNB can force everyone to have this without our consent considering we live in a country with crime through the roof! The only way to reduce the limit is via the app, but with a gun to my head I can just increase it again to R16000 and draw the money for someone when forced to!! I know of a few people who have been hijacked and forced to withdraw maximum cash! It is not acceptable that FNB has a feature with such a huge security risk on the app and we as the users have not control of it!!!
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Replies (1)FNB (First National Bank)'s replyOfficial
26 Jul 2019, 11:28Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Complaints Resolution
Naomi Petersen
FNB (First National Bank)'s reply26 Jul 2019, 11:28
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Complaints Resolution
Naomi Petersen
