1 reviews | Active since Aug 2009
FNB app calls
According to this https://www.fnb.co.za/fnb-connect/fnbBankingAppCalls.html#slide2, when calling their contact center numbers via the app, it will be using your 'DATA'. If you connected to 'WIFI' .... yes that as well.
I have spoken to milllion agents via their stupid chat thing, they all are confirming this, but everytime when I call FNB 'how can they help me', my 'AIRTIME' is used not 'DATA'. Anyone who knows about this PLZ help. I am suppose to have a 'PRIVATE BANKER' that responds to me after 1000 hours...yeeeeeeeeeer
Hello Siyeza,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Siyeza,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***