FNB’ App

I have been blocked from accessing my FNB app. It constantly pops up with an error message stating that "Remote access app has been detected on device" these apps are used by *****sters". Subsequently I have been to the local FNB via contacting Digital Banking who has requested me to cache process. I have deleted Apps that I used almost daily. FNB service is pathetic to say the least. They're supposed to be experts on resolving issues. I'm unable to do any form of shopping. My patience is wearing very thin. "HOW CAN I HELP"

I called Digital Banking but no avail