FNB APP - *********** Bankers

One of the FNB app bankers made a mistake on my Credit card last week Thursday, he said he will address the matter and revert to me but never did. I later then decided to call (since the guys on the app don't know what they are doing), I was told the magic words that the matter is being "escalated" and should be resolved in 24 hours. Five days later, nothing has been done, I called to find out what the progress was and I got told that the case was closed! *********** people making costly mistakes and FNB doesn't care about resolving the issue. Its very disheartening to have to write a bad review to get matters resolved with urgency.